Dhiraagu App

  • Rates indicated are subject to 6% GST.
  • GST will be charged at 6%* on Recharge/Reload amount at the point of sale.
    * If sold in a tourist establishment GST will be charged at the prevailing tourism sector GST rate.

  • 1. My transaction was failed when I tried to pay my bill and bank account has been debited?

    This happens when there is an issue between the bank systems and the app. Your transaction details are recorded at bank and Dhiraagu. The details will be checked when we carry out our routine system checks and process your payment the next working day.

  • 2. Why does the app say that my mobile number is not valid or unable to connect?

    This means the app has not been allowed to use mobile data or internet connectivity. Please retry after allowing the app to access internet.

  • 3. Why does the app show “error!” when I try to login with my mobile number?

    This normally happens when there are pending upgrades to the operating system. Please complete the updates to the app and the operating system and retry.

  • 4. How can I view all the numbers under my name?

    App has the option to view all numbers under a person. To do this, add numbers at My Account and then open or refresh the app. The number you have just added should be now visible on the app.

  • 5. How do I know when my data or internet allowance is used up?

    The graph on the app will be empty. If you tap on the main card, it will show “FUA applied” below the empty line graph.

  • 6. Why do I not get a confirmation after I have purchased an addon?

    This happens when there is a connectivity issue during the process of addon purchase. Most cases the purchase would be completed, hence, please return to the data, voice or SMS allowance details screen to see if you received the allowance you have purchased just now.

  • 7. I get an error message which says that it has encountered an error while checking the data. Why?

    This happens when there is an issue in obtaining the latest details about your usage of services. Try refreshing the page.