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Troubleshooting

More FAQ
  • 1. What happens if the validity period of the Recharge Voucher expires when I still have credit?

    When the validity period of the Recharge Voucher expires, your account will be suspended and you will not be able to make and receive calls. To again be able to make and receive calls, you have to recharge your account as stated above. When you recharge your account, the remaining value in your account will be carried forward.

  • 2. What will happen when my account is suspended?

    Even if your account is suspended you can call free phone 151 to top up your account at any time. As soon as you have recharged your account successfully, you will again be able to make and receive calls.

    If your account is suspended for 180 days, it will be permanently deactivated and any remaining value in your account will be lost. If this happens, your SIM can no longer be used and you would need to re-apply for the service and buy a new Connection Kit. It will not be possible to retain your previous mobile phone number as every Connection Kit comes with a unique and personal number.